Privacy

This page explains how PlanBet handles your personal information, what data we collect, why we need it, and how you can manage your privacy rights. We also cover responsible gambling tools, account terms, and security measures that protect your experience on planbet1.ie.

Responsible Gambling

Gambling should be a form of entertainment, not a way to make money. If you feel it’s becoming more than that, support is available.

PlanBet offers several tools to help you stay in control:

- Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. - Loss limits: Restrict the amount you can lose over a set period. - Session time limits: Decide how long you can play in one session. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days or 30 days. - Self-exclusion: Block your account for a minimum of six months.

Limits you lower take effect immediately. Requests to raise limits are delayed by 24 hours so you have time to reconsider. You can adjust these settings in your account under “Responsible Gambling.”

Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, or gambling affecting your work or relationships. These are not moral failings. They’re signals that it might be time to seek help.

In Ireland, free and confidential support is offered by the national helpline Problem Gambling Ireland. You can also register with the Irish National Self-Exclusion Register, which bars you from all licensed online gambling sites in Ireland at once.

Accounts are restricted to adults aged 18 and over. We verify age during registration. If you share a device with others, consider using parental control software like Net Nanny or K9 Web Protection to block access to gambling sites.

Account Terms and Fair Play

Only one account per person is allowed. You must be at least 18 years old and physically located in a jurisdiction where online gambling is permitted to open an account.

You’ll need to complete identity and address verification, known as KYC, before your first withdrawal. This protects both you and us from fraud and meets legal requirements.

Bonuses come with conditions: wagering requirements, game eligibility rules, expiry dates, and caps on how much you can cash out. Trying to exploit bonus terms, for example, by opening multiple accounts, will void any offer and may lead to account closure.

Inactive accounts (no login for 12 months) may be closed, but any remaining balance will be returned after verification.

We do not allow bots, collusion, fraudulent chargebacks, or any attempt to manipulate games. Such actions breach our terms and may be reported to authorities.

If you have a complaint, contact our support team first. If it isn’t resolved within eight weeks, you can escalate it to the Irish regulator overseeing online gambling.

We may update these terms. When we do, we’ll notify you by email or via a notice on the site.

Data Collection and Use

We collect several types of data:

- Identity and contact details: Name, date of birth, email, phone number. Needed to open and secure your account. - Payment information: Bank or card details, processed securely through third-party providers. We never store full card numbers. - Technical and usage data: IP address, device type, pages visited. Used to improve site performance and detect fraud.

We process this data because it’s necessary to run your account, meet legal obligations (like anti-money laundering rules), and prevent crime. We do not sell your data to advertisers or data brokers.

Your information may be shared with payment processors, identity verification services, and regulators. But only when required by law or essential to provide our service.

By law, we must keep transaction and identity records for five years after your last activity. This supports regulatory compliance and fraud investigations.

You have the right to: – Access a copy of your data – Correct inaccurate information – Request deletion (where no legal reason requires us to keep it) – Receive your data in a portable format – Object to certain processing, such as marketing

To exercise these rights, contact our data protection team through the support channel on planbet1.ie.

Cookies and Site Security

Our site uses cookies: - Essential cookies: Keep you logged in and enable basic functions. - Analytics cookies: Help us understand how visitors use the site (anonymous and aggregated). - Marketing cookies: Used by ad partners to show relevant ads (only if you consent).

You can manage cookie preferences via the banner when you first visit or through your account settings.

All data sent between your device and our servers is encrypted using industry-standard TLS protocols. Access to your personal data is limited to staff who need it for their role, and they undergo regular security training.

If you have questions about how we handle your privacy, reach out through the official support route on the website.