Responsible Gaming

PlanBet is committed to offering a safe and fair gaming environment. This page explains how we support responsible gambling, what tools you can use to stay in control, and where to get help if gambling ever stops being fun.

Gambling as Entertainment

Gambling should be a form of entertainment, not a way to make money. Never chase losses or bet more than you can afford to lose. If you feel stressed, anxious, or out of control when you gamble, it may be time to take a step back.

Tools to Stay in Control

All PlanBet players can set personal limits directly from their account settings:

- Deposit limits: Cap the amount you can deposit over a day, week, or month. - Loss limits: Set a maximum net loss over a chosen period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be paused during this time. - Self-exclusion: Lock your account for a minimum of six months. During this period, you cannot log in, deposit, or receive marketing messages.

Any decrease to an existing limit takes effect immediately. Requests to increase a limit are subject to a 24-hour waiting period to give you time to reconsider.

Warning Signs of Problem Gambling

Ask yourself these questions honestly: Do you gamble to escape problems or relieve stress? Have you lied to family or friends about how much you gamble? Do you feel restless or irritable when trying to cut down? Have you lost interest in hobbies or responsibilities because of gambling?

If any of these apply, consider using the tools above or reaching out for support.

Getting Help in Ireland

Support is free, confidential, and available now. Contact Problem Gambling Ireland for counselling, advice, and practical help. You can also register with the Irish National Self-Exclusion Register, which blocks your access to all licensed online gambling sites operating in Ireland. Registration is voluntary, immediate, and lasts for at least six months.

Protecting Minors

You must be 18 or older to open an account. We verify age and identity during registration. If you share a device with children or teenagers, consider installing blocking software like Net Nanny or K9 Web Protection to prevent underage access.

Account Rules and Fair Play

Only one account per person is allowed. You must provide accurate personal details and complete identity verification (KYC) before your first withdrawal. Bonus offers come with terms. Check wagering requirements, eligible games, expiry dates, and conversion limits. Abusing bonuses or promotions may result in offers being voided.

Dormant accounts (no login for 24 months) may incur a monthly fee after written notice. Collusion, bot usage, fraudulent chargebacks, or any attempt to manipulate games breaches our fair play policy and may lead to account closure.

Privacy and Data Use

We collect: – Identity and contact details (to confirm you’re 18+ and prevent fraud) – Payment information (to process deposits and withdrawals securely) – Technical data like IP addresses and device type (to detect unauthorised access)

We do not sell your data. It is shared only with payment processors, identity verification partners, and regulators as required by law. Data is kept for as long as needed to meet legal and licensing obligations.

You have the right to access, correct, delete, or transfer your data. To exercise these rights, contact our data protection team via the details in our Privacy Policy.

Our site uses cookies: essential ones to run the platform, analytics cookies to understand traffic patterns (anonymous), and marketing cookies (only with consent). You can manage preferences in your browser or account settings.

All data sent between your device and our servers is encrypted. Staff access to personal data is strictly limited and logged.

Complaints and Changes

If you have a complaint, contact our support team first. If unresolved, you may escalate it to the regulator. We may update these policies from time to time. Significant changes will be notified via email or on-site alerts. Your continued use implies acceptance.

PlanBet operates under strict licensing conditions designed to protect players. We encourage you to use the controls available and seek help early if gambling ever feels like a problem.