Contact and Support

This page explains how PlanBet handles player support, responsible gambling tools, account terms, privacy practices, and regulatory compliance. If you have questions about your account or need help using the site, the information below shows what options are available and how things work.

Responsible Gambling

Gambling should be a form of entertainment, not a way to earn money. PlanBet provides several tools to help you stay in control:

- Deposit limits: Set daily, weekly or monthly caps on how much you can add to your account. - Loss limits: Restrict how much you can lose over a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days or 30 days. - Self-exclusion: Block your access to PlanBet for a minimum of six months.

You can apply most limits straight away through your account settings. If you want to increase a limit, a 24-hour waiting period applies before the change takes effect. This delay gives you time to reconsider.

Signs that gambling may be becoming a problem include chasing losses, spending more than you planned, or hiding your activity from others. If any of this sounds familiar, free and confidential help is available from Problem Gambling Ireland. You can also register with the Irish National Self-Exclusion Register, which blocks your access across multiple licensed gambling sites in Ireland.

PlanBet only allows players aged 18 or over. We verify age during registration and may ask for documents if needed. If you share a device with minors, consider installing blocking software like Net Nanny or K9 Web Protection to prevent underage access.

Account Terms and Game Rules

Only individuals aged 18 or older who live in jurisdictions where online gambling is legal may open an account. One person is allowed one account only.

When you sign up, you must provide accurate personal details. PlanBet carries out identity and address verification (known as KYC) before processing your first withdrawal. This step protects against fraud and money laundering.

Bonuses come with specific rules: wagering requirements, eligible games, expiry dates, and maximum cash-out amounts all apply. Trying to exploit bonus terms, such as opening multiple accounts or placing risk-free bets, will result in offers being voided.

Accounts inactive for 12 months may be classed as dormant. A small fee could apply if the balance remains unclaimed after 24 months, in line with Irish regulations.

Fair play matters. Collusion, using bots, or disputing legitimate card payments (chargebacks) are not allowed. If you believe there’s been a mistake with a game result or payout, contact support first. If the issue isn’t resolved within eight weeks, you can escalate it to the relevant regulator.

PlanBet may update its terms. You’ll receive notice by email or via a message in your account when changes happen.

Privacy and Data Use

PlanBet collects several types of data:

- Identity and contact details: name, address, email, phone number. Needed to verify your account and communicate with you. - Payment information: used solely to process deposits and withdrawals. - Technical and usage data: IP address, device type, pages visited. Helps improve site performance and detect fraud.

We process your data under clear legal grounds: to fulfil our contract with you, meet legal obligations, or protect legitimate business interests. Your information is never sold.

Data is shared only with payment processors, identity verification partners, and regulators. Always under strict confidentiality agreements. Records are kept for five years after account closure, as required by Irish anti-money laundering rules.

You have rights over your data: to see what we hold, correct errors, request deletion (where law allows), move your data elsewhere, or object to certain uses. To exercise these rights, contact our data protection team through the support channel below.

Cookies on the site fall into three categories: essential (needed to run the site), analytics (to understand traffic patterns), and marketing (for personalised ads). You can manage preferences through the cookie banner when you first visit or later via your account settings.

All data sent between your device and PlanBet is encrypted. Staff access to personal information is limited to those who need it for their role.

Getting in Touch

If you need help with your account, suspect unauthorised access, or have questions about any of the above, contact PlanBet support directly. Our team responds to all messages and aims to resolve issues quickly and fairly.